Last Updated: December 9, 2024 | Effective Date: December 9, 2024
Welcome to MailSentinel ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of the MailSentinel platform, website, applications, APIs, and all related services (collectively, the "Service").
By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms.
IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE SERVICE.
To use certain features of the Service, you must create an Account. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.
You are responsible for safeguarding your Account credentials and for all activities that occur under your Account. You must immediately notify us of any unauthorized use of your Account or any other breach of security.
MailSentinel provides email authentication monitoring services, including but not limited to:
We strive to maintain 99.9% uptime for the Service. However, the Service may be temporarily unavailable for scheduled maintenance, updates, or due to circumstances beyond our reasonable control.
We reserve the right to modify, suspend, or discontinue any part of the Service at any time. For paid subscribers, we will provide at least 30 days' notice before discontinuing core features, unless required by law or security concerns.
The Free Tier provides limited access to the Service at no cost. Free Tier features and limits may be modified at any time. Free Tier accounts that remain inactive for 12 months may be deleted after notice.
Paid subscriptions unlock additional features, higher limits, and priority support. Subscription fees are billed in advance on a monthly or annual basis, depending on your selected plan.
We may change our prices at any time. For existing subscribers, price changes will take effect at the next renewal period, and we will provide at least 30 days' notice before the price change takes effect.
Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel auto-renewal at any time through your Account settings.
Please see our separate Refund Policy for detailed information about refunds and cancellations. Key points include:
You may use the Service only for lawful purposes and in accordance with these Terms. You agree to use the Service only to monitor domains that you own or have explicit authorization to monitor.
You agree NOT to:
If you access the Service via API, you must comply with our API documentation and rate limits. Excessive API calls may result in temporary or permanent access restrictions.
The Service, including all content, features, functionality, software, designs, text, graphics, logos, and trademarks, is owned by MailSentinel and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Service in accordance with these Terms.
You retain ownership of Customer Data you submit to the Service. By submitting Customer Data, you grant us a limited license to use, process, and store such data solely to provide and improve the Service.
If you provide feedback, suggestions, or ideas about the Service, you grant us a perpetual, irrevocable, royalty-free license to use such feedback without obligation to you.
Our Privacy Policy describes how we collect, use, and protect your personal information. By using the Service, you consent to our data practices as described in the Privacy Policy.
For customers subject to GDPR or other data protection regulations, our Data Processing Agreement governs how we process personal data on your behalf.
We retain Customer Data in accordance with your subscription plan:
You may export your data at any time through the Service or by contacting support. We will provide data exports in standard formats within 30 days of request.
Each party agrees to maintain the confidentiality of the other party's Confidential Information and not to disclose it to third parties except as necessary to perform obligations under these Terms.
"Confidential Information" includes, but is not limited to, business plans, technical data, product plans, customer lists, financial information, and any information marked as confidential.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not guarantee that the Service will detect all email authentication issues, prevent all spoofing attacks, or ensure email deliverability. Email authentication is complex and depends on many factors outside our control.
The Service may integrate with third-party services. We are not responsible for the availability, accuracy, or content of such third-party services.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MAILSENTINEL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING FROM OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF: (A) THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM, OR (B) $100 USD.
These limitations do not apply to liability arising from gross negligence, willful misconduct, or breach of confidentiality obligations.
You agree to indemnify, defend, and hold harmless MailSentinel and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:
These Terms commence when you first access the Service and continue until terminated by either party.
You may terminate your Account at any time by contacting support or through your Account settings. Upon termination, your access to the Service will cease immediately.
We may terminate or suspend your Account immediately if:
Upon termination, your right to use the Service ceases immediately. We will retain your data for 30 days after termination to allow you to export it, after which it will be deleted unless legally required to retain it.
Before initiating any formal dispute resolution, you agree to first contact us at legal@mailsentinel.io to attempt to resolve the dispute informally. We will attempt to resolve disputes within 30 days.
Any dispute that cannot be resolved informally shall be resolved by binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in English and the seat shall be Delaware, USA.
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.
Either party may seek injunctive relief in any court of competent jurisdiction to prevent imminent harm or protect intellectual property rights.
These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of law provisions.
These Terms, together with the Privacy Policy, DPA, and any other policies referenced herein, constitute the entire agreement between you and MailSentinel regarding the Service.
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of our assets.
Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.
We may provide notices to you via email to the address associated with your Account or by posting on the Service. You should send notices to us at legal@mailsentinel.io.
We reserve the right to modify these Terms at any time. We will notify you of material changes by posting the updated Terms on our website and updating the "Last Updated" date. For material changes that adversely affect your rights, we will provide at least 30 days' notice before the changes take effect.
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Service.
If you have any questions about these Terms, please contact us:
MailSentinel
Email: legal@mailsentinel.io
Support: support@mailsentinel.io
Website: https://mailsentinel.io